Privacy Policy

Last updated: September 2024

At Carini Studio, a trading name of Twenty Nine Eleven Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us. This may include:

• Name and contact information
• Billing and shipping address
• Payment information
• Email address
• Order history
• Your dog's breed (to provide sizing recommendations)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and updates
• Respond to your comments and questions
• Send promotional communications (with your consent)
• Improve our website and services
• Provide personalised sizing recommendations
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website, conducting our business, or serving you, so long as they agree to keep this information confidential.

Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies help us provide you with a better experience by enabling us to monitor which pages you find useful. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at hello@carinistudio.com.

Contact Us

If you have questions about this Privacy Policy, please contact us at hello@carinistudio.com.